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What You Need to Know Before You Start

Our legal terms set out your rights, our responsibilities, and the conditions that apply when you use sawit500 — including account access, wallet transactions via DANA, OVO, or GoPay, and eligibility rules that depend on local law and your region.

Jurisdiction-based eligibilityDANA, OVO, GoPay scopeAccount rights and limitsData handling rulesContact path for disputes
sawit500 What You Need to Know Before You Start
LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

For anything covered in these terms — account suspension queries, eligibility questions, or transaction disputes — our support team is the right first stop. You can reach us through the channels below. When you contact us about a legal matter, include your registered account ID and a brief description of the issue so we can route it correctly.

Live Chat Open the chat widget from any page on sawit500. Describe your legal or account query and our team will respond directly, usually within the same session.
Email Support Send your dispute or policy question to our support email. Attach any relevant transaction references or account details so we can review your case without back-and-forth.
Account Help Centre Log into your account and head to the Help section. From there you can submit a formal query tied to your account ID, which speeds up verification for wallet-related disputes.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

These are the four areas where our legal commitments are most visible to you day-to-day. Each one connects directly to how your account and personal data are managed on sawit500.

Data Retention We keep your account data for as long as your account is active and for a period after closure, as required by applicable rules. You can request a summary of what we hold by contacting support.
Cookie Use Cookies help us keep your session active across mobile and desktop. We use them for login continuity, not for selling data. You can adjust cookie settings in your browser at any time.
Account Security Your account is protected with OTP verification on login and PIN confirmation for wallet actions via DANA, OVO, or GoPay. If you suspect unauthorised access, contact live chat immediately and we will lock the account.
Requesting Changes To update personal details or request data deletion, submit a request through our Help Centre with your account ID. We aim to confirm receipt and begin processing within a reasonable timeframe.

Common Legal and Policy Questions Answered

These are the questions we see most often about our terms, your rights, and how our policies affect your account. If your question is not here, reach out through live chat or the Help Centre.

Access depends on local law and eligible regions. We do not confirm legality on your behalf — check your local regulations before registering or depositing via DANA, OVO, or GoPay.

You will receive a notification to your registered contact. Any verified wallet balance is held securely during review. Contact support through live chat or email to begin the resolution process.

Log in, go to the Help Centre, and submit a data request with your account ID. We will confirm receipt and provide your data summary in line with applicable policy timelines.

Yes. Submit a deletion request through the Help Centre. We will close the account and remove personal data, subject to any retention obligations we hold under applicable rules.

Yes. Wallet transactions via GoPay, OVO, DANA, or any other payment method are all covered under the same terms. Payment method does not change your rights or our obligations.

Contact us via live chat or support email with your account ID and the transaction reference. Our team reviews each case individually and responds through your registered contact channel.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.